Frequently Asked Questions
Why can I get my email, but not send any?
There are two very different connections made for sending and receiving. Sending does have more restrictions for security purposes.
Our servers do require authentication. Most email programs have a check box to turn this on. Also, be sure that the outgoing username and password is set the same as the incoming, which is working and in most programs, is held in two different locations.
Some service providers, the system you use to actually connect to the internet, block port 25. Port 25 has been the default port for sending mail for many years and most email programs set that as a default. The alternative 'standard' outgoing port is 587. This setting is normally in an 'Advanced' setting area of an email program.
Do be aware that the default port for incoming mail is 110 and should not normally be changed.
If this doesn't fix the problem, you could have a local firewall problem. Many of today's 'internet security' programs install firewalls without your even knowing it. Firewalls are good devices, but one does need to take a bit of time to learn its effects on your system.
|
