Frequently Asked Questions

How do I set up my Blackberry or other hand held device

Lets assume the following for this answer.

Your username: is johndoe.your_domain_name
Your domain name is : your_domain_name.com
Your email address is: info@your_domain_name.com

Fooling the Automated Set Up
First, all users on a server must have unique names. For this reason, we use aliases for email addresses. For instance, info@ is a commonly used email address but only one info user can exist. We can however tell the server to deliver mail sent to info@your_domain_name.com to the user johndoe.your_domain_name. So, many info@ email addresses can exist on one server handling email for many domain names.

With a 'standard' internet email setup, lets use Gmail for example, you can only have one unique username for each email account and they use username@gmail.com as the email address. So, lets say you wanted johndoe@gmail.com but that was already taken. You might need to use johndoe48294@gmail.com instead to have a unique username. Either way, both the username and the domain name are included in the email address.

When the automated program tries to set up your account on a hand held, if you input the email address info@your_domain_name.com, it will try to access your account on our server with the username info and the domain name your_domain_name.com. This is incorrect information as your username is not info but instead johndoe.your_domain_name.

To fool the automated setup, instead use your username@your_domain_name.com or from the example above, johndoe.your_domain_name@your_domain_name.com. The device will then be able to try various combinations to access the server via your_domain_name.com, which is right there in the email address, and then try to login using your username, or johndoe.your_domain_name which again is right there in the email address you provided. It will then need your password to complete the login.

So far, we are seeing great success with the automated programs getting it right when using this technique.

Enter the Right Information
You will need to have your email login information to begin the process. You will only need 4 things.

1. Your real domain name
2. Your username/login name
3. Your password
4. Your aliased email address

First, during setup, when it asks for your email address, use your_real_username@your_real_domain_name.com Enter your password when prompted.
After you have connected to your email with your device, then go back into the settings for the email account and then change the email address or from address to the email address you wish to use, such as our example email address, info@your_domain_name.com. This change will not change the other settings in your device, but only the from address when you send mail to others from your device.